WhatsApp operations for travel & hospitality teams
Manage booking inquiries, itinerary updates, and traveller support at scale — without missed messages or manual overload.
High-volume inquiries
Travel teams handle constant questions about packages, availability, pricing, and changes — often across time zones.
Last-minute changes
Itinerary updates, cancellations, and delays require fast, coordinated communication.
No operational visibility
Conversations are scattered across agents with no ownership, routing, or escalation.
How KT AI supports travel operations
KT AI helps travel and hospitality teams run WhatsApp as a structured system — combining automation, team inbox workflows, and integrations.
Automated booking confirmations, updates, and notifications
Shared inbox for agents, coordinators, and support teams
Integration-ready workflows for backend and partner systems
See how KT AI fits your travel operations
Get a walkthrough aligned to booking workflows, agent inbox operations, and WhatsApp automation.