WhatsApp operations for e-commerce teams
Handle order updates, customer support, and post-purchase communication at scale — without inbox chaos.
Order status overload
Support teams spend most of their time answering repetitive delivery and order queries.
Fragmented conversations
Customer conversations are scattered across WhatsApp, email, and manual tools.
Manual follow-ups
Returns, refunds, and post-purchase engagement are handled inconsistently.
How KT AI supports e-commerce operations
KT AI acts as the operating layer for WhatsApp — combining automation, inbox workflows, and integrations in one governed platform.
Automated order, delivery, and return notifications
Shared team inbox with clear ownership and escalation
Integration-ready workflows for backend systems
See how KT AI fits your e-commerce operations
Get a walkthrough of WhatsApp onboarding, inbox workflows, and automation tailored to your business.