Customer support automation for WhatsApp
Reduce response times and agent workload with automation — while keeping humans in control of customer conversations.
Support teams face volume, not just queries
As WhatsApp volume grows, manual handling breaks down. Teams need routing, prioritization, and automation — without losing visibility or accountability.
Inbox overload
Agents juggle high volumes without clear prioritization or ownership.
Repetitive questions
Common queries consume time that should go to complex issues.
No audit trail
Teams lack visibility into response quality, handoffs, and outcomes.
How KT AI supports customer support teams
KT AI combines automation and human workflows in a single governed system.
Smart routing & assignment
Route conversations by intent, priority, or SLA and assign them to the right agents or teams.
Automated first responses
Handle FAQs and status queries automatically, with seamless handoff to humans when needed.
Human-in-the-loop AI
Use AI assistance for drafting replies — agents review and send with confidence.
Shared team inbox
Collaborate with internal notes, tags, and full conversation history.
Operational visibility
Track workloads, response times, and performance across teams.
Integration-ready
Connect support workflows to CRM, ticketing, or internal systems via APIs and webhooks.
See customer support automation in action
We’ll show how KT AI routes conversations, automates common flows, and keeps agents in control.