APIs and webhooks for real WhatsApp operations
Connect KT AI with your CRM, ticketing, analytics, or internal systems using event-driven APIs and webhooks — without breaking inbox workflows or governance.
Integrations fail when events aren’t first-class
Many WhatsApp tools expose APIs as an afterthought. Events are hard to reason about, break silently, and don’t map cleanly to real team workflows.
Hidden side effects
API calls mutate state without visibility into inbox assignments, SLAs, or ownership.
No event guarantees
Teams can’t rely on delivery, retries, or ordering when workflows depend on external systems.
Hard to audit
When something breaks, there’s no clear event trail across automation, inbox, and integrations.
Disconnected from operations
Integrations that bypass inbox logic undermine how teams actually work.
Event-driven APIs designed around inbox workflows
KT AI exposes APIs and webhooks that align with real operational events — conversations, assignments, automation triggers, and state changes.
Event-based webhooks
Workflow-safe APIs
Audit-friendly design
Conversation lifecycle eventsAutomation triggersAssignment & handoff signalsRetry-safe deliveryObservable failures
Events → Webhooks → External Systems
What teams integrate with KT AI
Common systems teams connect using APIs and webhooks.
CRM systems
Sync leads, conversations, and ownership with your CRM without duplicating logic.
Ticketing & support
Create or update tickets when conversations escalate or change state.
Internal tools
Trigger internal workflows, dashboards, or alerts from WhatsApp activity.
Analytics & BI
Export structured events for reporting and performance analysis.
Automation engines
Combine KT AI events with external workflow tools while preserving governance.
Custom backends
Build custom integrations without bypassing inbox rules or automation safeguards.
APIs & webhooks FAQs
How integrations stay reliable and safe at scale.