A real inbox for teams running WhatsApp at scale - Test 810
KT AI provides a multi-agent WhatsApp inbox with ownership, visibility, and governance — not just message lists.
Shared inboxes break as teams grow
Most WhatsApp tools stop at “everyone sees everything”. That doesn’t work when volume, teams, and accountability increase.
No ownership
Conversations get missed, duplicated, or dropped with no clear responsibility.
No visibility
Managers can’t see workload, response times, or bottlenecks.
No governance
Anyone can reply, escalate, or make mistakes without traceability.
Inbox operations, done properly
KT AI treats the inbox as an operational system — not a chat window.
Multi-agent assignments
Assign conversations to agents or teams with clear ownership.
Roles & access control
Agents, supervisors, and admins see only what they should.
SLA & response visibility
Track first response time, pending queues, and workload.
Connected to automation and AI
Inbox operations don’t live in isolation — they connect directly to rules, flows, and AI assistance.
Automation with safe handoff
Automate common flows and escalate to agents when needed.
AI assistance, not replacement
AI drafts, suggestions, and summaries — agents stay in control.
Internal notes & collaboration
Agents collaborate internally without leaking context to customers.
Audit-friendly operations
Actions are traceable — important for compliance and QA.
See the inbox in action
Get a walkthrough of assignments, SLAs, automation, and how teams actually operate WhatsApp using KT AI.